How ratings should work fairly for riders and drivers.

Ratings should identify patterns, not just moments

One bad interaction may not define a rider or driver. Platforms should look for patterns while still taking serious incidents seriously.

Both sides need accountability

Drivers should be able to rate riders, and riders should be able to rate drivers. Respectful behaviour, punctuality, safety and communication matter on both sides of the trip.

There should be room for review

If a rating is connected to a misunderstanding, false report or abusive behaviour, users should have a way to request review. Fair process builds trust.

Ratings should lead to improvement

The best rating systems help users understand what to improve. They should support better service, safer trips and clearer expectations rather than simply punish people silently.